VA Maine Healthcare System
About the VA Maine Healthcare System
Angela McKenney, Patient Advocate
VAMC Togus has on staff a highly-skilled patient representative who is eager to help you with your concern in a timely manner. The Patient Representative serves as liaison between patients and the medical center; acts on the patient's behalf and helps patients understand their rights and responsibilities Our patient representative is located on the 1st floor of Building 200 (hospital), Room E014.
Patient Advocate (207) 623-5760
Togus VAMC is a 67-operating bed facility with general medical, surgical, intermediate and mental health beds, as well as a 100-bed Nursing Home consisting of 50 Skilled and Longer Stay beds, and a 50-bed Dementia Unit. The oldest veterans' facility in the country, having opened in the fall of 1866, Togus is located five miles east of Augusta, the state capital. Togus campus encompasses 500+ acres of buildings and natural woodlands serving as natural habitats for Maine's wildlife. Additionally, the National Cemetery is located on the Togus campus.
History of Togus - This link provides historical and pictorial information from the beginning as the Eastern Branch of the National Asylum for Disabled Volunteer Soldiers through the creation of the Veterans Administration in 1930 and up to present.
VAMC Togus exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service, the advancement of health care through research and the education of tomorrow's health care providers.
VAMC Togus will be recognized locally, regionally, and nationally as a leader in quality patient care, positive customer service, medical/allied health education, health-related research, and employment opportunities.
Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.
Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.
Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.
Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.
Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.
VA Maine HCS is a Joint Commission accredited facility.
The Joint Commission seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. The Joint Commission evaluates and accredits more than 19,000 health care organizations and programs in the United States. An independent, not-for-profit organization, The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. To earn and maintain The Joint Commission’s Gold Seal of Approval™, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years. The Joint Commission standards deal with the organization's quality of care and the safety in which care is provided.
Anyone believing that they have pertinent information about such matters may contact The Joint Commission at:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
VA Maine HCSS is committed to honor America's Veterans by providing exceptional health care that improves their health and well-being.